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Simplicity and Service Management

By Dick Stark “Simplicity is the ultimate sophistication.” -Leonardo Da Vinci Several weeks ago, CIO Magazine’s cover story, In Search of Simplicity, detailed how complex IT has become.  Between...

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BSM’s Value Proposition

By Dick Stark RightStar’s mission is to be our client’s expert advisor in the Business Service Management (BSM) space.  Additionally, it’s to return value back to our clients in terms of the investment...

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Simplify, Standardize, and Automate

“Change is inevitable—except from a vending machine.             –Robert C. Gallagher By Dick Stark During our Automation webinar on Wednesday, I described how IT organizations must simplify,...

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